Rapid Clean Griffith - Shipping and Returns Policy

Shipping Overview

  • Orders successfully processed:
    • within a 48 hour period when in stock at our warehouse.
      • excludes weekends and public holidays.
    • where no stock is held, items are ordered from our supplier within 48 hours.
  • Please note:
  • If stock is unavailable to fulfil the order at the time of purchase, the dispatch period may be extended.
    • includes pre-orders and bulk orders.​

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  • Shipping Offers:
  • Griffith Customers (Postcode 2680):
    • Flat Rate delivery fee of $10 applies, unless;
    • Order value less delivery fee is greater than $60, then freight is free.
  • ​​National Deliveries (excluding postcode 2680)
    • Orders with a basket value (excluding shipping costs) under $300 qualify for:
      • Flat Rate shipping of $22
      • Excludes items or basket weights over 15kg - a quote will be required
    • Orders with a basket value (excluding shipping costs) over $300 qualify for:
      • FREE shipping.
      • ​Excludes items or basket weights over 15kg
    • Pickup from our Warehouse in Griffith NSW is free.



Orders Shipped within Australia dispatch:

  • via Australia Post, TNT or other local courier services where applicable, or requested.
  • Delivery to PO Boxes is not permitted.


Pre-orders/Bulk Orders:

  • Dispatch when all items on the order become available to fulfil.
    • applicable to orders with a mixture of 'in-stock' and 'unavailable' items.
    • Contact Us for more information about split delivery options.

Payment Overview:

Payment Methods (at checkout):

  • Bank Transfers (EFT) generally clear in 1 to 5 working days.
  • RapidClean Invoice - Choose this option to request an invoice be generated prior to ordering.
  • Credit Card - Manual - Please select this option to finalise payment over the phone. We will call you to arrange payment as soon as the order comes in.
  • Coming Soon: Credit card and Paypal transactions generally clear instantly and may be subject to ID checks prior to dispatch.
  • Coming Soon: Paypal e-cheques generally clear in 4 to 6 working days.
  • NOTE: An Order is not deemed as being complete, and stock is not back-ordered or allocated until payment has been made - unless otherwise agreed prior to the transaction.

 

Refunds:

  • Prior to Dispatch: Please call us if you require a refund and your order has not yet shipped.
  • Special Order Item: Please contact us to see if the item has been ordered from the supplier.
    • If the item is yet to be ordered from our supplier a full refund is applicable
    • If the item has been ordered, a full refund less 15% re-stocking fee is applicable

Warranty:

  • Electrical and mechanical items we sell (cleaning machines) usually come with the manufacturer’s 12 month warranty.
  • Chemical and cleaning agents are warranted free from defects of manufacture. Defective products will be replaced.
  • Please note that replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with the product operation instructions. We recommend you retain the item’s packaging for the duration of the warranty period in the unlikely event you need to return it under warranty.