Same day shipping before 11 am
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How do I track my online orders?
If you placed an order with RapidG, you should have received an order confirmation via email. The email confirmation will outline your latest delivery update and provide tracking information, including how to track your order. If you did not receive an order confirmation but are an RG Club member, please log into your account and locate your order under "My recent orders" This will provide a list of your last three orders with live tracking updates. If both options are unavailable, please get in touch with customer service through the live chat icon on the bottom right of your screen and provide your email for our team to locate your order.
How can i join the RG Club?
Join the RG Club today by clicking the "My Account" button on the top header of our page or the right of our main banner on the home page; select the "create account" button. You can begin signing up as a private or company account at RapidG by choosing these two options. An approval process will be required when selecting a company account, which can take up to 24 hours.
What payment options does RapidG accept?
RapidG accepts all major credit cards, including Visa, Mastercard and American Express. We also have a list of buy now, pay later options such as Zip Money and After Pay. Paypal is also accepted at RapidG, and you can apply for a trade account to receive credit.
How long does it take to receive a credit from RapidG?
Click here to lodge a return request with RapidG. We will respond to your enquiry once your application has been submitted within 24-48 hours. Processing your goods for return and issuing a refund can take up to two weeks, pending how long the goods take to return to RapidG. Please contact customer service through the live chat icon on the bottom right of the screen to discuss your claim or arrange a refund.
What do i do if i only recieve part of my order?
If your entire order does not arrive, please locate your tracking information and check the latest updates to see if a "short delivery" has occurred. If the transport company has yet to deliver the entire order, you must contact them for when the remainder of your order will be provided. If your order arrives short of what you ordered and the transport company has informed you of complete delivery, please contact RapidG customer service via 1800 RAPIDG (727 434) or through the live chat icon on the bottom right of the screen. In the instance your goods are damaged or lost, please get in touch with RapidG customer service.
What is RapidG's return policy?
Items shipped directly from the supplier are deemed a special order and cannot be returned to RapidG. For the rest of RapidG products, please lodge a claim within 30 days of your order for the return of your goods, in which you will need to return the goods to RapidG or cover the cost for RapidG to collect.
Can I arrange the collection of my order?
You can choose to collect your order from RapidG; please select the pickup option at checkout. Once your order is ready for collection, you will receive a notification. RapidG cannot deliver a pickup; if you wish to order stock to your onforwarding freight company, please choose the delivery option with the delivery address of your freight forwarder.
How long will my order take to arrive?
Orders placed before 11 am each day are packed and shipped the same day, pending your goods are in stock. Items being sent directly from our supplier may have a longer dispatch time. Please check the freight information for each item in each product page's add-to-cart box. RapidG uses all major transport providers to deliver their goods, so please check the website of the transport provider chosen with your order to see transit times and any delays that may occur. RapidG can not guarantee delivery before a particular date due to third-party freight providers being used.
Are items being shipped direct from the supplier in stock?
We cannot confirm if an item is in stock with our supplier for items labelled "ship direct from supplier". Please contact our customer service department through the live chat feature if the order is urgent. We are in the process of building a live connection with our suppliers to better enhance this process.
What occurs when an item is on backorder?
When choosing an item labelled "ship direct from supplier", the product will show as backordered once arriving at the checkout cart. You can continue to proceed with the order, as we will arrange the goods directly from the supplier to you. To keep up to date with your backordered item, we have a "backorder" section in our member portal which can also be viewed at the bottom of your dashboard. This feature will provide live up to, date ETA's on each line item you have on backorder.
Address
RapidG
48 Wakaden St
Griffith NSW 2680 AUSTRALIA
Phone
Email
RapidG Customer Service
customerservice@rapidg.com.au
