We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can click here. Please note that returns will need to be sent to the following address:
48 Wakaden Street, Griffith, NSW, 2680, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at customerservice@rapidg.com.au.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food or Milk), custom products (such as special orders or personalized items, labelled shipped direct from supplier), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Restocking Fee

A 20% restocking fee will be applied to all returns, excluding cases where the fault lies with RapidG

Customer's "Fault" or Change of Mind

If the return is initiated due to the customer's "fault" or a change of mind, the customer is responsible for:

The 20% restocking fee.

Payment of associated freight costs.

Fault from Our End:

In instances where the fault is attributed to RapidG, we will cover all associated freight costs.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@rapidg.com.au or 1800 RAPIDG (727 434).